Shipping Policy

Thank you for shopping with Order-Oasis! We’re committed to delivering your order quickly and safely. Please read below to learn about our shipping process, delivery times, and related policies.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order is processed and shipped, you’ll receive a shipping confirmation email with tracking information.

⚠️ During high-volume seasons or promotions, processing times may be slightly longer.

2. Shipping Times

We offer nationwide and international shipping. Estimated delivery times:

Region	Estimated Delivery Time
United States	7–10 business days
Canada	10–20 business days
Europe	10–25 business days
Australia	10–25 business days
Rest of the World	15–30 business days

Please note: Delivery times are estimates and may vary due to customs delays, weather conditions, or carrier issues.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order.
We occasionally offer free shipping promotions, which will be clearly advertised on our website.

4. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number.
You can track your order directly using the link provided or through our “Track Your Order” page on the website.

If you haven’t received tracking information within 5 business days after purchase, please contact us at contactus@order-oasis.com

5. Incorrect Address or Delivery Issues

Please double-check your shipping address before completing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.

If your order is returned to us due to an incorrect or incomplete address, we’ll contact you to arrange reshipment (additional shipping costs may apply).

6. Lost or Delayed Packages

While rare, sometimes shipments may be delayed or lost due to carrier issues.
If your order hasn’t arrived 30 days after shipment, please reach out to us at contactus@order-oasis.com and we’ll help investigate or replace your item if eligible.

7. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, import duties, or taxes imposed by their country.
These charges are not included in the product or shipping prices.

8. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at contactus@order-oasis.com with photos of the item and packaging.
We’ll work quickly to resolve the issue with a replacement or refund.

9. Contact Us

For any questions about your order or shipping details, please contact our support team at: contactus@order-oasis.com